Warranties on items such as atomisers and clearomizers are “dead on arrival”. Due to the nature of these items and the semi-disposable association we cannot offer a long warranty on these items. You must inform us within 3 working days if you have received a dead on arrival item so we can provide a replacement. Please note if a refund is required the product must be returned in an unused state and any sealed items must not have the seal broken.
We offer a 28 day replacement warranty on other items such as [but not limited to]: batteries, cases, chargers, etc. Please contact us via email only if you wish to submit a return request. Please provide as much information as possible so that we can deal with your query as quickly as possible. Refunds not covered above are covered by your standard statutory rights as a consumer of goods.
In accordance with The Distance Selling Regulations 2000 you have the right to return any unwanted goods within 7 days of receiving them if you decide you no longer want them, they must be returned unused and unopened due to hygiene issues relating to some products and you are responsible for paying the return postage on such items.
Any refund will be processed within 30 days .All other products we provide other than electronic cigarette related we offer a no quibble 14 day return period .The return cost of items that are not electronic cigarette related will only be made by Tooleys if the good purchased are faulty .